BOSCOLIVO
Frequently Asked Questions
Find answers about Boscolivo products, online orders, delivery, returns, tasting experiences and business enquiries. If you need further help, please email info@boscolivo.com.
Olive oil and products
Where is Boscolivo extra virgin olive oil produced?
Boscolivo extra virgin olive oil is produced in Sicily from olives grown on our farm in the hills overlooking the Ionian Sea, near Taormina and Giardini Naxos. The local climate, the terraced landscape and our careful farming practices give the oil its distinctive character.
Which olive varieties do you grow?
Our olive grove includes Sicilian and Italian cultivars such as Nocellara dell’Etna, Nocellara del Belice, Tonda Iblea, Moresca, Biancolilla and Ogliarola Messinese. The varieties used may differ by product and harvest year; please check the individual product page or label for the exact composition.
How are the olives harvested and processed?
We harvest the olives by hand while they are still green and take them to the mill within a few hours. Prompt processing helps preserve their freshness, natural aromas and flavour.
Is Boscolivo olive oil organic?
The Boscolivo olive grove obtained organic certification in 2022. Certification information applicable to a specific product is shown on its product page and label. Please refer to that information before purchasing if organic certification is important to you.
What does “IGP Sicilia” mean?
IGP Sicilia, or PGI Sicily in English, identifies olive oil that meets the requirements of the relevant geographical indication specification and has a recognised connection with Sicily. Where applicable, the IGP Sicilia mark is displayed on the product label.
How should I store extra virgin olive oil?
Keep the container tightly closed in a cool, dry place, away from direct sunlight, heat and strong odours. Avoid storing it next to an oven or on a sunny worktop. Proper storage helps preserve the oil’s aroma and taste.
How long does the oil keep after opening?
Always follow the best-before date and storage instructions printed on the package. For the best sensory experience, close the container after every use and enjoy the oil while its aromas are at their freshest.
Does the colour of olive oil indicate its quality?
No. Colour can vary with the olive variety, ripeness and harvest year and is not, by itself, a measure of quality. Natural differences between batches are possible.
Can I use Boscolivo extra virgin olive oil for cooking?
Yes. Extra virgin olive oil can be enjoyed raw and used in everyday cooking. Its aromatic profile makes it especially suitable for finishing vegetables, fish, meat, pasta, soups and bread.
Orders and payments
How can I place an order?
Select a product, choose the required quantity, add it to your cart and proceed to checkout. Review the delivery and billing details carefully before confirming payment.
Which payment methods do you accept?
The payment methods currently available for your order are displayed at checkout. Availability can depend on your country, currency, order value and device. Payment information is processed securely by the selected payment provider.
How do I know whether my order has been received?
After checkout, you should receive an order-confirmation email at the address provided. Please check your spam or promotions folder. If no confirmation arrives, contact us and include your name, email address and any payment reference available.
Can I change or cancel an order?
Email info@boscolivo.com as soon as possible and include the order number. If preparation or dispatch has not started, we will do our best to accommodate the request. A change or cancellation is not guaranteed once the order has entered fulfilment.
Can I request an invoice?
Provide complete and accurate billing information during checkout. If you require an invoice or have specific tax-document requirements, contact us promptly after placing the order and quote the order number.
Delivery
Where do you deliver?
Delivery destinations currently supported by the store are shown during checkout. If your country or postcode cannot be selected, please contact us before placing the order so that we can check whether another option is available.
How much does delivery cost?
The available delivery options and their cost are calculated during checkout according to the destination, package weight and order details. You can review the total cost before confirming payment.
How long will delivery take?
Delivery times depend on the destination, carrier and time of year. Orders may also require preparation before dispatch. Any estimate is not a guaranteed delivery date, particularly during holidays or periods of high demand.
Can I track my parcel?
When tracking is available, the dispatch email includes a tracking link or reference supplied by the carrier. Tracking information may take a short time to become active after collection.
What should I do if my parcel arrives damaged?
Photograph the outer packaging, shipping label, internal packaging and damaged items before discarding anything. Contact us promptly at info@boscolivo.com and include the order number and photographs so that we can assess the issue.
Will I have to pay customs duties or import taxes?
Orders delivered outside the relevant customs area may be subject to local duties, taxes, restrictions or handling fees. These are determined by the destination authorities and are not normally included unless the checkout expressly states otherwise. Please check local rules before ordering.
Returns and refunds
How do I request a return?
Contact info@boscolivo.com before sending any product back. Include the order number, the product concerned and the reason for the request. We will confirm whether the item is eligible and provide the applicable return instructions.
Can opened food or drink products be returned?
For health, hygiene and product-integrity reasons, opened or unsealed food and drink products may not be eligible for return unless they are faulty, damaged or incorrect. Eligibility is assessed under the store’s Terms and Conditions and applicable consumer law.
What if I receive the wrong product?
Contact us promptly, quote the order number and send clear photographs of the product and package label. Keep the item and its packaging until we provide instructions.
How are approved refunds issued?
Approved refunds are normally returned through the original payment method. Processing time can vary depending on the payment provider and financial institution. We will confirm the applicable details when the return or claim is approved.
Tasting experiences
How can I book a Boscolivo tasting experience?
View the available dates on our events page or contact us directly. A booking is confirmed only when you receive written confirmation from Boscolivo.
What is included in a tasting?
The programme may vary by event and season. The event description or booking confirmation will state the duration, products included, meeting point, price and any additional activities.
Do you offer private or group experiences?
Private visits and group experiences may be available by arrangement. Send us the preferred date, number of guests and any special requirements so that we can confirm availability and provide a proposal.
What should I tell you before visiting?
Please tell us in advance about allergies, dietary requirements, reduced mobility or other accessibility needs. If you plan to bring children or animals, ask us to confirm the arrangements before booking.
Can I change or cancel a booking?
Contact us as soon as possible. Changes, cancellations and refunds are handled according to the conditions communicated during booking and may depend on the notice given and the type of event.
Acquavite di Sorbe
What is Acquavite di Sorbe?
Acquavite di Sorbe is a distinctive spirit distilled from rowan berries, with delicate fruity notes and a refined finish. Refer to the product page and bottle label for the current alcohol content, ingredients and serving information.
Who can purchase alcoholic products?
Alcoholic products may be purchased only by customers who meet the legal age requirement in the relevant country. Age verification may be required during checkout or delivery. Please purchase and consume responsibly.
Can Acquavite di Sorbe be delivered to every country?
No. Alcohol delivery is subject to destination-specific laws, carrier restrictions and customs requirements. Availability is shown at checkout or can be confirmed by contacting us before ordering.
Wholesale and gifts
Do you supply restaurants, retailers or distributors?
We welcome enquiries from restaurants, specialist retailers, importers and distributors. Email info@boscolivo.com with your company details, market, estimated quantities and products of interest.
Do you offer corporate gifts or customised gift boxes?
Corporate and event gift solutions may be available depending on the quantity, delivery date and requested personalisation. Contact us early with your requirements so that we can confirm options, timing and cost.
Still need help?
Contact the Boscolivo team at info@boscolivo.com or visit our contact page. When asking about an existing purchase, please include your order number.
