Shipping & Delivery
From Sicily, carefully delivered
From Farm to Table, Excellence in Every Step
Find out how Boscolivo orders are prepared and delivered, how shipping costs are shown, when tracking may be available and what to do if your parcel needs attention.
The journey
How delivery works
Preparation time and carrier transit are separate parts of the journey. The final checkout shows the options currently available for your order.
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Order received
After checkout, a confirmation is sent to the email address provided.
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Careful preparation
The products are checked and packed appropriately for dispatch.
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Carrier collection
Once collected, the parcel enters the carrier network for the selected destination.
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Delivery update
When tracking is available, the dispatch message includes the carrier reference.
Before ordering
Delivery essentials
Review the checkout carefully before confirming. It is the authoritative summary for the delivery options and charges available for that order.
- Destinations
- The countries and postcodes currently supported by the store are shown during checkout. If a destination cannot be selected, contact us before ordering.
- Shipping cost
- Available services and charges are calculated according to the destination, package weight and order details. Review the total before payment.
- Preparation
- Orders may require preparation before carrier collection. Larger, gift or special orders can require additional time.
- Transit time
- Delivery estimates depend on destination, carrier and time of year. Estimates are not guaranteed arrival dates, especially during holidays or high demand.
- Tracking
- When provided by the carrier, tracking appears in the dispatch email. The status may take a short time to activate after collection.
- Your address
- Check the recipient name, street, postcode, country, telephone number and email address carefully. Changes cannot be guaranteed after preparation begins.
Planning ahead
Need an order for a specific date?
Contact us before ordering with the products, quantity, destination and required date. We can check availability and preparation requirements, but carrier transit dates remain estimates unless expressly confirmed otherwise.
Beyond domestic delivery
International and restricted products
Cross-border orders may involve requirements that do not apply to a standard domestic parcel. Check the destination rules before purchasing.
Customs, duties and local charges
Orders delivered outside the relevant customs area may be subject to duties, taxes, import restrictions or handling fees determined by the destination authorities.
- These charges are not normally included unless checkout expressly states otherwise.
- Customs procedures can affect the delivery estimate.
- The recipient may be asked for information or payment by the carrier or authorities.
Alcohol delivery restrictions
Alcoholic products are subject to legal-age, destination, customs and carrier restrictions. They cannot necessarily be delivered wherever other Boscolivo products are available.
- The purchaser and recipient must meet all applicable legal-age requirements.
- Identity or age verification may be required where applicable.
- Contact us if the checkout does not offer a suitable delivery option.
When something needs attention
Delivery issues
Keep the order number and carrier information available whenever you contact us. They help us identify the parcel and review the issue faster.
Tracking has not moved
Tracking may take time to activate or update. If it remains unchanged beyond the expected period, contact us with the order number and tracking reference.
Parcel arrives damaged
Photograph the shipping label, outer parcel, internal packaging and affected products before discarding or opening anything further.
Wrong or missing item
Contact us promptly and identify the products received and expected. Include clear photographs of the parcel contents and packing information.
Do not discard the outer box, protective materials or damaged products until we have reviewed the photographs and provided the next instructions.
Shipping questions
Frequently asked
Where does Boscolivo deliver?
The destinations currently supported by the store are shown during checkout. If your country or postcode cannot be selected, contact us before placing the order so that we can check whether another option is available.
How is the shipping cost calculated?
Available delivery services and their cost are calculated during checkout according to the destination, package weight and order details. You can review the total before confirming payment.
How long will delivery take?
Timing depends on preparation, destination, carrier and time of year. Any estimate is not a guaranteed delivery date, particularly during holidays, customs processing or periods of high demand.
Can I track my parcel?
When tracking is available, the dispatch email includes a link or reference supplied by the carrier. The information may take a short time to become active after collection.
Can I change the delivery address?
Email info@boscolivo.com as soon as possible and include the order number and requested correction. A change cannot be guaranteed after preparation or dispatch has begun.
What should I do if my parcel is damaged?
Photograph the outer packaging, shipping label, internal protection and damaged items. Contact us promptly with the order number and photographs, and retain all packaging until the issue has been reviewed.
More answers are available in the Boscolivo delivery FAQs.
Ready to order?
Choose Boscolivo, delivered with care
Explore the current collection or visit Ordering Service for guidance on gifts, larger quantities and tailored purchases.